This policy sets out the Trusts commitment and staff responsibility to delivering against the requirements of the Accessible Information Standards.Keywords: Accessible, information, standards.
Valid To: 25/11/2028
Publication Type: Policies
Annual Complaints Report 2022 - 2023.
Valid To: 11/12/2026
Publication Type: Reports
Annual Complaints Report 2023 - 2024
Valid To: 11/04/2028
Publication Type: Reports
This policy sets out the processes and procedures for the receiving, the investigation and management of informal and formal complaints received by the Trust. Keywords: Complaint, concern, feedback.
Valid To: 19/05/2029
Publication Type: Policies
Overarching Trust approach to stakeholder engagement and involvement.Overview of key national policy requirements regarding public involvement.Keywords:Patient Experience, patient, complaints, feedback, patient leader, survey, experience, carers.
Valid To: 14/07/2026
Publication Type: Strategies
This policy sets out the procedures for recruiting Patient Leaders and Patient Voice Partners appropriately and manage them effectively to inform Trust processes and work on Trust projects. Keywords: Patient leaders, patient partners, patient pool, volunteers, volunteer, patient voice partner, patient voice, patient partner, expert patient, expert patients.
Valid To: 03/07/2028
Publication Type: Policies
This document provides details on the requirements with regard to compliance and reporting of mixed sex accommodation breaches.
Valid To: 19/02/2027
Publication Type: Policies
The aim of this policy is to recognise the importance of spiritual and pastoral care for all: patients, families, carers and staff.Keywords: Spiritual, pastoral, chaplains, chaplaincy.
Valid To: 30/10/2028
Publication Type: Policies