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This policy sets out the processes and procedures for the investigation and management of informal and formal complaints received by the Trust.
Valid To: 28/03/2021
Publication Type: Policies
Policy and guidance on delivering Open Visiting in the Trust for patients, visitors and staff.
Valid To: 30/11/2021
Publication Type: Policies
The key challenge that this strategy presents is how we can truly improve patient experiences at the Trust. The only way to establish this is by asking, listening and involving patients, relatives, carers and staff in the services we provide. There is a clear expectation within the Trust that all staff will embrace this strategy ensuring that it is driven for-ward to ensure all patients and staff can benefit from improved care and services as a result.
Valid To: 15/08/2021
Publication Type: Strategies
This document provides details on the requirements with regard to compliance and reporting of mixed sex accommodation breaches.
Valid To: 04/04/2022
Publication Type: Policies